Support center
PlayPKR Game
Having trouble with your account, withdrawal, or games? Send us a message and we’ll get back to you fast.
In-app support
Fastest response
Settings → Help inside app
Email support
support@play-pkr.com
For detailed queries
Response time
Within 24–48 hours
Mon – Sat, 9am – 9pm PKT
Serving
All of Pakistan
Easypaisa · JazzCash
For withdrawal or payment issues, always include your registered phone number and transaction ID. This speeds up resolution significantly.
Send us a message
Message submitted successfully
Thank you for reaching out. Our support team has received your message and will get back to you within 24–48 hours.
also reach us on social
Common questions
My withdrawal hasn’t arrived — what do I do? Withdrawal
Wait the full processing window shown in the app. If still pending after that, contact us with your transaction ID and we’ll investigate immediately.
I can’t log into my account Login
Use the Forgot Password option on the login screen to reset via OTP. If you no longer have access to your registered number, contact support directly.
My referral bonus didn’t arrive Referral
Referral rewards release when the referred user meets the activity requirement. If conditions are met and bonus is still missing, contact us with your referral details.
Deposit went through but balance didn’t update Deposit
Wait up to 10 minutes and refresh the app. If balance still hasn’t updated, send us your Easypaisa or JazzCash transaction receipt and we’ll sort it out.